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Data protection declaration

We take the protection of your private data very seriously. Below we therefore inform you in detail about the type, scope and purposes of the collection and use of your personal data as well as their processing.

Data protection information for customers, suppliers and other business partners


Name and contact details of the person responsible:

MULTIVAC Sepp Haggenmüller SE & Co. KG
Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE
Managing Directors: Christian Traumann, Guido Spix
Bahnhofstraße 4
87787 Wolfertschwenden (Germany)
Phone: +49 8334 601-0
Email: muwo(at)


Contact / Data Protection Officer

If you have any questions regarding data protection or your rights as a data subject, please contact the Multivac data protection officer at:

Data Protection Officer MULTIVAC Sepp Haggenmüller SE & Co. KG
Bahnhofstraße 4
87787 Wolfertschwenden
Email: dataprotection(at)
Italian Data Protection Officer: dpo(at)


1. Collection and use of personal data 

You can visit our site without providing any personal information. We only store access data without personal reference such as the name of your Internet service provider, date and time of the request, name of the requested file, page from which the file was requested, access status (file transferred, file not found, etc.), web browser and operating system used, complete IP address of the requesting computer, transferred data volume. These data are evaluated exclusively to improve our offer and for reasons of technical security, in particular to prevent attempts to attack our web server and do not allow any conclusion to your person.

Legal basis of the storage is § 15 TMG and Article 6 lit. f) DSGVO.


Personal data (such as name, company, address, telephone number and e-mail address) are only collected if you provide them to us voluntarily in the context of your contact enquiry. We use the data provided by you without your separate consent exclusively for the fulfilment and processing of your request. Upon complete processing of your request, your data will be blocked for further use and (if necessary after expiry of the tax and commercial retention periods, currently ten years) deleted, unless you have expressly consented to further use of your data. 



2. Onlineshop

When you visit our online shop, we store the following information in order to fulfil the contract concluded between you and Multivac or to carry out pre-contractual measures in accordance with Article 6 lit. b) DSGVO: 

a) When placing an order within the framework of the online shop, all data necessary for execution and processing are requested by means of mandatory fields: Your salutation, your full name, your address (billing and delivery address), your e-mail address and your telephone number. Your data will only be used to process your order.

b) At the end of your purchase you can create a customer account. To do this, you can choose a password together with your e-mail address, both of which will make it easier for you to log in later without having to re-enter your data. Multivac stores the data you enter to set up a customer account to record, execute and process your orders. Multivac will keep your data for further orders as long as you maintain your registration. You have the right to access, correct and/or delete your registration data at any time.

c) If you have registered for a customer account in the Multivac online shop, Multivac will delete your registration if you notify us of this at

d) If you transmit data to Multivac for an order, your data will be stored for as long as necessary for the purchase transaction and in accordance with the statutory retention periods. Extended storage to fulfil the storage obligations is carried out in accordance with Article 6 lit. c) DSGVO.



3. Contact form

When you contact Multivac via a contact form on the Multivac website, the data you provide is stored so that your message can be forwarded to the right contact person. This is done in accordance with Article 6 lit b) DSGVO for processing your request. Your data provided via a contact form will not be used for any other purposes, especially not for advertising. After answering your inquiry we will delete your inquiry and the related personal data.



4. Customer portal

Register on the Multivac customer portal and get an overview of the Multivac machines installed in your company. In addition, the customer portal contains a clear display of the history of your orders, enquiries and spare parts orders. The following data will be stored in accordance with Article 6 lit. a) DSGVO: first and last name, e-mail address, password and login information.

Further information can be found at

If you want to delete your customer portal, send an e-mail to portal(at)



5. Use of cookies

We use so-called “cookies” on various web pages in accordance with § 15, para. 3 of the German Teleservices Act and Article 6 a) of the General Data Protection Regulations, in order to make a visit to our website attractive and to enable certain functions to be used. These are text files, which the provider of an Internet site saves on the user's computer and can access again when the website is next visited, so that navigating or conducting transactions within the Internet is easier, and information about user behaviour can be retrieved.Most of the cookies used by us are deleted from your hard drive after the end of the browser sitting (so-called “sitting or session cookies”).Other cookies remain on your computer and enable us to recognize your computer again when you next visit (so-called “permanent cookies”). These cookies make it unnecessary for example to fill out forms again with your data.

An overview of the cookies used, as well as other information about these cookies and your consent or refusal for cookies to be set can be viewed here and changed here (or by clicking on the fingerprint icon):

You can decline the use of cookies. This can however lead to our website not being displayed, or not being completely displayed, and the functionality of our website product offer may also be restricted.



6. Newsletter (service provider XQueue)

We use e-mail marketing to inform you about news from the world of packaging and about MULTIVAC. Your data and/or your usage behaviour are stored electronically and evaluated and processed for the purpose of improving customer service. This data will not be passed on to third parties. Multivac uses XQueue GmbH, Christian-Pleß-Straße 11-13, 63069 Frankfurt am Main, only for data processing on behalf of Multivac. You can revoke your consent to the sending of the newsletter at any time without incurring any costs other than the transmission costs according to the basic rates. You can declare your revocation by clicking on the link provided in every newsletter e-mail or by sending a message to the contact details given in the imprint. 



7. Use of Google Maps

This website uses Google Maps API to display geographical information visually. When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors. You can find more information about Google's data processing in the Google Privacy Policy. There you can also change your personal data protection settings in the Data Protection Center.

For detailed instructions on how to manage your information about Google products, please visit



8. Embedded YouTube videos

On some of our websites we embed YouTube videos. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA is the operator of the corresponding plug-ins. When you visit a page with the YouTube plugin, a connection to Youtube servers is established. Youtube will be informed which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video is started, the provider uses cookies that collect information about user behavior.

If you have deactivated the storage of cookies for the Google Ad program, you will not have to reckon with such cookies when viewing YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.

Further information on data protection at "Youtube" can be found in the provider's data protection declaration at:



9. Applications at Multivac 

In order to carry out the application procedure, the personal data you provide will be processed and used in accordance with Article 6 lit. b) DSGVO or § 26 BDSG. If no employment relationship is established, we will delete your application data six months after completion of the application process. 



10. Data security

We protect our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. 



11. Credit card information

Credit card information provided by you is not stored at Multivac, but is encrypted and collected directly by the payment service provider via the hypertext transfer protocol secure ("https").



12. Your rights

  • You have the right to be informed at any time about the data stored concerning your person, its origin and recipient as well as the purpose of data processing. Please contact the Multivac data protection officer.

  • Contradiction (market research) 
    You can object to the future processing of the data concerning you in accordance with Art. 21 DSGVO at any time. The objection may be lodged in particular against processing for direct marketing purposes. Please send a short e-mail to dataprotection(at) (it does not have to contain a reason).

  • Revocation of consent (e.g. newsletter dispatch)
    You can revoke your consent for Multivac to use your personal data, for example to send you a newsletter, at any time. If you wish to revoke your consent to receive the newsletter, please click on the link "Unsubscribe newsletter" in one of the received newsletter e-mails at the very bottom. In all other cases, please contact Multivac's data protection officer.

  • Your other rights
    You have the right to correct or delete or to limit the processing of your personal data, a right of objection to future processing and a right to data transferability. 

  • Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the Member State where you are staying, working or suspected of infringing, if you consider that the processing of personal data concerning you is contrary to data protection rules.



13. Competent supervisory authority

You can also contact the responsible supervisory authority of Multivac, the Bavarian Data Protection Authority, Promenade 27 (Schloss), 91522 Ansbach, Germany, phone +49 (0) 981 53 1300, fax +49 (0) 981 53 98 1300,, e-mail: poststelle(at) in the event of complaints regarding the use of your personal data. You can find the online complaint form at:


The information on this website is legally non-binding. They serve the sole purpose of introducing us and our products to the interested public and are only intended to give a first impression.

The information given here is not intended to and does not replace detailed professional advice, which is necessary in any case, however, before you make decisions that are of economic or legal importance.

We expressly point out that the information given on this website does not claim to be complete, unambiguous or up-to-date.

References ("links") to contents not originating from us are merely intended to increase user-friendliness; we neither adopt these contents as our own nor do we accept any liability for them.